Terms and conditions of buying Liinala products.
Valid from 01.05.2019 (1st of May 2019)
Liinala reserves the right to modify these terms and conditions at its discretion without prior notice. An order shall be governed by the terms and conditions valid at the time of that order.
I sell my products to private persons of legal age.
All prices are in euros. Shipping costs are added to the price. Liinala reserves the right to change the prices and shipping costs. Changes to the shipping costs made by post will be applied in times notified by post.
Business ID: 2972361-6
For return address contact me via e-mail.
You may order products by sending me an email: firstname.lastname@example.org
Identify the product information in the email as accurately as possible and include your name, address and phone number.
I will send you an e-mail to confirm the order and give the estimated time when the product should be ready.
Note that the products are all hand made and bigger items may take me weeks to finish. If there is a high volume of previous orders you may have to wait for weeks or even for months for your item to be ready.
No matter how much I would want to I may not always be able to take custom orders.
Once the item is ready and you have accepted it you will receive a purchase invoice by e-mail.
A purchase agreement is concluded once I have confirmed the order by email. The customer agrees to the terms and conditions of delivery valid at the time of each order.
Ordering process in a nutshell:
– Place an order by sending me an e-mail
– I confirm the order and start working on your product
– Once the product is ready I send you pictures and details of it by e-mail
– If you accept the product I will send you an invoice
– Once the invoice is paid I will send the product to you by mail
Orders need to be paid by a wire transfer or via Paypal (payment instructions are given by email). I deliver the products as soon as the payment is wired to my account. I store the ordered product until the due date of the invoice and the order will be cancelled if the payment has not been completed by then.
Delivery details will be specified according to the destination country. I will not be liable for delays caused by forces beyond my control.
A letter and a maxi letter are delivered in Finland within 2 to 3 business days. Packages are usually delivered within 1 to 2 business days.
Deliveries to EU countries take usually about a week and to countries outside EU about 1 to 2 weeks, sometimes even more than 2 weeks.
Please note that the package may also be held in customs from a week to a couple of weeks.
I will send an email after an order is delivered. Depending on the parcel service you may request a follow up code by email.
Delivery method and costs
I deliver the products by mail. Any small orders that fit in an envelope are shipped as a letter or as a maxi letter without the follow up code.
Larger (over 500g) orders are delivered as a package.
To Finnish customers: In the event that you would like the delivery as a SmartPost package, please let me know already when placing your order and include the desired place and address for the SmartPost collection.
General delivery costs and delivery time estimates. Costs and times as notified by the Post and shall be subject to changes made by the Post:
Letters to Finland:
Estimated delivery Time : 2-3 days
Packages to Finland:
Size Weight Max Size Price
XXS 2 kg 3 x 25 x 35 cm 5,20 €
S 35 kg 11 x 36 x 60 cm 5,90 €
M 35 kg 19 x 36 x 60 cm 7,90 €
L 35 kg 37 x 36 x 60 cm 9,90 €
XL 35 kg 59 x 36 x 60 cm 11,90 €
XXL 35 kg 60 x 60 x 100 cm 19,90 €
S Plus 35 kg 11 x 60 x 100 cm 7,90 €
M Plus 35 kg 19 x 60 x 100 cm 9,90 €
L Plus 35 kg 36 x 60 x 100 cm 13,90 €
XXL Plus 35 kg 60 x 80 x 150 or 30 x 30 x 300 cm 39,90 €
Letters to Europe:
Weight: Priority Economy
250g 5,10€ 4,60€
0,5kg 8,50€ 7,20€
1kg 16,00€ 13,30€
2kg 29,00€ 26,50€
Estimated delivery Time: 1 week
Packages to Europe:
Size Max measures Price from: to:
S 11 x 36 x 60 cm 22,90 € 28,90 €
S Plus 11 x 36 x 100 cm 24,90 € 30,90 €
M 19 x 36 x 60 cm 26,90 € 37,90 €
M Plus 19 x 60 x 100 cm 28,90 € 39,90 €
L 37 x 36 x 100 cm 32,90 € 50,90 €
L Plus 13 x 60 x 100 cm 34,90 € 52,90 €
XL 59 x 36 x 60 cm 44,90 € 69,90 €
XXL 60 x 60 x 100 cm 54,90 € 89,90 €
XXL Plus 40 x 40 x 200 cm 56,90 € 91,90 €
Letters to United States:
Estimated delivery Time 1-2 weeks
Packages to United States:
Size: Max measures: Price:
S 11 x 36 x 60 cm 41,90 €
S Plus 11 x 36 x 100 cm 43,90 €
M 19 x 36 x 60 cm 55,90 €
M Plus 19 x 60 x 100 cm 57,90 €
L 37 x 36 x 100 cm 77,90 €
L Plus 13 x 60 x 100 cm 79,90 €
XL 59 x 36 x 60 cm 89,90 €
XXL 60 x 60 x 100 cm 109,90 €
XXL Plus 40 x 40 x 200 cm 111,90 €
Cancelling the order
You may cancel the order up until the due date of the invoice. The order must be cancelled by email.
Return of a defective product
If the product you have ordered is defective or if you have received a wrong product you can cancel the order within 14 days of the receipt of the product. The product should be returned within 14 days after the cancellation. Liinala will then pay for the costs of the return and compensate the paid product to the customer.
The compensation shall be paid after I have received the product and checked its condition.
The returned product must be unused, unwashed and in its original condition.
Please send the cancellation notice by email: email@example.com and include your name, contact information, order information and account number .
Identify also the defect in the product.
Send the product by postal package and inform me about the shipping cost for the compensation.
Liinala is not responsible if the returned product is damaged because of negligent packaging.
Cancelling and returning an order
You are entitled to cancel the order within 14 days after receipt of the product. The product must be returned to us within 14 days after the cancellation is sent.
The returned product must be unused, unwashed and in it’s original condition.
Please send the cancellation notice by email: firstname.lastname@example.org and include your name, contact information, order information and account number.
The customer shall pay for the costs of delivery and return.
Liinala will compensate you only the product price.
The compensation shall be paid after I have received the product and checked it’s condition. Return the product by mail as a package and let me know the follow-up code.
Failure to collect the product
If the customer does not collect the product, I charge all expenses related to the delivery from the customer and compensate only the price of the product.
If the customer fails to collect the product and wants Liinala to reship it, all the expences due to the shipment will be paid by the customer.
If you have any questions about the products or other order-related issues, I am happy to answer by email: email@example.com.
If you need help in using or handling the product, don’t hesitate to contact me by e-mail.
If you receive a defective product or a wrong product, please contact me within 14 days of receiving the product.
If the package is damaged in the mail, contact me as soon as possible (within 14 days) to enable me to make a claim to the post office.
Governing law and dispute resolution
These terms and conditions and any order of customer shall be governed by Finnish law, excluding however the applicability of CISG.
Any disagreements concerning the contract shall be primarily solved by negotiations. If the disagreement may not be solved by negotiations, you may take the dispute to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board you should contact the consumer advisors at Logal Register Offices (www.kuluttajaneuvonta.fi). Competent court shall be a city court of either customer’s or Liinala’s domicile in Finland or, if customer does not have a domicile in Finland, city court of Liinala’s domicile.